Solutions

INNOVATIVE AND CUSTOM SOLUTIONS

ONE SIZE DOES NOT FIT ALL

One size usually does not fit all, so why apply that type of old thinking to customer relationships? Each customer is unique, so we tailor custom solutions to fit their distinctive needs. Our success is achieved by being a service partner that takes the time to listen and really understand what customers need, then use a flexible mindset to deliver a custom solution.

While most service companies have a narrow scope of service that won’t apply to every client, TSP goes above and beyond to ensure clients never forget why they chose us in the first place.

  • Backup & Disaster Recovery

    Backup & Disaster Recovery

    Backup & Disaster Recovery

    BACKUP & DISASTER RECOVERY

    Business continuity is no longer a luxury — it’s critical to your continued business operations. From tax records to client information and everything in between, the data your company processes is vital to your success. Think for a moment, could your data and IT infrastructure make it through a natural disaster like a flood or catastrophic lightning strike? What about a blackout, a brownout?

    TSP’s Backup & Disaster Recovery service consists of a specialized team of solution architects and IT professionals skilled at putting together the best systems and tools to back up your unique IT environment. With TSP, you’re getting much more than just a backup and disaster recovery solution. We give you and your customers peace of mind and the confidence that the data, backup and recovery will be there when you need it most.

  • IT Security

    IT Security

    IT Security

    IT Security

    The cybersecurity industry continues to make headway in the fight against cybercrime. Yet, despite continued investments, technological progression and resource deployment to counter cybercriminals, new threats are regularly posed. Just as the tools and methods used to counter cybercrime evolve, so do the tactics of cybercriminals, leaving unsuspecting victims lost and overwhelmed. The sooner the realization is made that it’s not a matter of if but when your networks will be breached, the better prepared you’ll be in the event of a cybersecurity emergency.

    TSP’s IT Security Service works with each client individually to plan, implement, audit, monitor and manage the entire cybersecurity infrastructure. In today’s world, data security isn’t something you simply set and forget. TSP’s security professionals watch after your business around the clock, from end-to-end, continually working on your behalf to minimize risk and keep your business safe.

  • Communication & Collaboration

    Communication & Collaboration

    Communication & Collaboration

    Communication & Collaboration

    The rise of the remote workforce and the transition from on-premise solutions to cloud computing has changed, and will continue to change, how we work. Due to these rapidly changing business conditions, customers typically find themselves shuffling multiple vendors, purchasing different service offerings and implementing various products to support their communication and collaboration needs.

    Whether you are communicating via email or VoIP, or collaborating remotely via video conferencing or in a conference room, TSP’s Communication & Collaboration service has you covered. Our team evaluates your unique needs and requirements to create a custom solution that is just right for you. Our solutions allow each customer to effectively enhance communication, optimize collaboration, and minimize risk while maximizing data availability with cloud-based technologies.

  • Data Center & Network Services

    Data Center & Network Services

    Data Center & Network Services

    Data Center & Network Services

    Data centers are the hub of your company’s most critical transactions and your network is the highway that enables those technical communications to occur. Today, many IT managers and business owners report not having adequate resources to proactively monitor, observe and identify issues before they become big problems. Once a problem surfaces, costly service interruptions can result in significant downtime which not only affects you but also your customers.

    Any managed service provider can sell a support and services contract for the critical elements of your IT infrastructure. When you invest in TSP’s Data Center & Network Services, you’re not just buying a service package, you’re getting a team of tenured and platform-certified IT professionals. We create, maintain and execute standard operating documentation to make sure your data and network is managed, monitored, secure and available.

  • Desktop & Server Support

    Desktop & Server Support

    Desktop & Server Support

    Desktop & Server Support

    Gone are the days of the standard-issue, uniform desktops and servers from one manufacturer. A shift in business strategies, as well as a demand by employees, calls for companies to begin utilizing a variety of different products to accommodate individuals users’ preferences and business goals. The traditional desktop environment has matured to include a mix of devices from different manufacturers, and modern data centers include an assortment of various servers in physical, virtual and/or cloud-based locations.

    By utilizing TSP’s Desktop and Server Support, you can ensure your people spend less time on routine maintenance, system upgrades and desktop/laptop configurations. Regardless of your server location — physical, virtual and/or cloud-based — TSP has the expertise required to support your unique environment.

  • Industrial Automation Solutions

    Industrial Automation Solutions

    Industrial Automation Solutions

    Industrial Automation Solutions

    Our industrial automation and control solutions help reduce the cost of ownership, as well as heighten production and product quality. In addition, we’re a safety-focused service provider – the safety of our employees and our customers is paramount.

    Our preventive and maintenance services are designed to ensure top-quality production, extending the life of your QCS and DCS equipment.

  • OEM & Third-Party Services

    OEM & Third-Party Services

    OEM & Third-Party Services

    OEM & Third-Party Services

    Organizations purchase hardware and software service agreements as a means of protecting their investment and preventing downtime. Original equipment manufacturers (OEMs) often outsource their service delivery to trusted partners, and organizations of all sizes regularly look to third-party service organizations as a viable service offering.

    Whether you’re an OEM looking for a service delivery partner or an organization needing the support of equipment inside or outside of a data center, TSP’s OEM & Third-Party Services help identify, control and reduce operating expense, improve system availability and increase end-user productivity and satisfaction.

  • Print Management

    Print Management

    Print Management

    Print Management

    We understand the print environment and the lifecycle of print devices. Our goal is to keep your printers up and running in an efficient manner. Our approach is simple. It is not to convince you to invest thousands of dollars in new hardware. Rather, it is to focus on your fleet, maximize its performance, and decrease your total cost of ownership.

    Our Print Management solution merges print management software, proprietary IT ticket resolution, and best-in-class certified technicians to deliver the best print experience for your company. We serve your day-to-day print needs with a single point, customer-centric solution.

  • Recruiting & Staffing

    Recruiting & Staffing

    Recruiting & Staffing

    Recruiting & Staffing

    Finding great people is a difficult task, but it’s what we do best. We form trusted partnerships with our clients and provide excellent career opportunities for our employees, guaranteeing satisfaction for both. We are innovators in resource solutions and specialized staffing needs, matching talented candidates with quality companies.

    Utilizing TSP’s consulting services, you can leave the employee administrative issues to us so you can focus on your primary business goals. One size usually does not fit all, which is why we don’t apply that type of old thinking to our customer relationships. Our flexible model adapts to your consulting needs whether it be contract, contract-to-hire or permanent placement.

  • Renewals Management

    Renewals Management

    Renewals Management

    Renewals Management

    You’ve invested in your marketing team to generate leads, you’ve trained an A+ sales force to get that big win, contracts are executed and installations complete. Now what? Many times renewal management is the proverbial hot-potato; does sales or operations own it? It is easy to see why – data is abundant but not uniform, non-dedicated resources own the renewal process, and inadequate processes lead to oversight.

    TSP’s Renewals Management Program delivers fully customized solutions per individual client processes. A dedicated renewal and audit team follows detailed and thorough processes specifically built around each client’s terms. Specialists learn, adapt and integrate into each client’s business resulting in a comprehensive renewal solution.

Our Process

Each Customer Is Unique

No two customers are alike, so no two solutions will be exactly alike either. We use a defined process and a flexible mindset to deliver a custom solution. Our process ensures we present you with the best options and make sure that you understand the alternatives.

 

Discovery

Discovery

Discovery

During the discovery phase, our solution architects work with you to understand your IT environment - what technologies, processes and procedures you currently have in place.

Recommendation

Recommendation

Recommendation

During the recommendation phase, our team will present our findings and potential new tools or systems that need to be added to ensure that your IT infrastructure is appropriately monitored, managed and protected.

Implementation

Implementation

Implementation

Finally, in the implementation stage, we put all the analysis and recommendations to work. Ultimately, it’s your company so you choose from our professional recommendations what you would like to implement.

ENTIRELY POSITIVE

 ABOVE AND BEYOND SERVICE EXPERIENCE

What words come to mind when you reflect on your most recent customer service experience? If you’d use words like rigid, inflexible, confusing, frustrating, costly and indifferent, then you’re not alone. Our goal at TSP is to provide an entirely positive, above and beyond service experience for every client in the TSP family.

OUR CLIENTS TRUST US

Our clients trust us because our people consistently deliver the highest level of service with the utmost integrity. We are an IT services company offering a wide range of top quality and award-winning solutions.

CERTIFICATIONS

PROVEN TRACK RECORD OF EXCELLENCE

HUB
DFW MSDC
JAMF
ISN
Apple ASP
CirrusData
Office 365
Ninja
Jive
Critical Start
Cyflare
Acronis